Contact Us We are always pleased to hear from our customers, including questions about returns or exchanges and projected ship dates for your orders. We're also interested in your feedback and suggestions about our products.  Our Customer Support department can be reached MTWTF, 8AM - 5PM EST. 1. Email us at webquestions@luntsilver.com 2. Call us at 1-800-242-2774 3. Mail inquiries to: Lunt Silversmiths Attn: Sales Support 298 Federal Street Greenfield, MA 01301 Thanks for your interest in Lunt Silversmiths.